PadelPass

Last updated: April 29, 2026

Privacy Policy — PadelPass

PadelPass explains how we collect, use, and protect personal data when clubs and players use our digital wallet passes, loyalty programs, and notifications.

1. Introduction

PadelPass (“we”, “our”, “us”) operates a platform that helps padel clubs increase bookings and engage players through digital wallet passes, loyalty programs, and notifications.

This Privacy Policy explains how we collect, use, and protect personal data when clubs and players use PadelPass.

By using PadelPass, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Information provided by clubs

  • Club name and contact details
  • Branding assets (logo, colors, images)
  • Court and booking information
  • Loyalty program settings (points, rewards rules)

2.2 Information provided by players

  • Name
  • Phone number or email (if required by the club)
  • Booking activity
  • Loyalty points and reward history
  • Wallet pass identifier

2.3 Automatically collected data

  • Device type and browser
  • IP address
  • Usage data (QR scans, pass interactions, notifications opened)
  • Location data (only if enabled for location-based offers)

3. How We Use Your Information

We use data to:

  • Create and manage digital Apple Wallet / Google Wallet passes
  • Track loyalty points and rewards
  • Send real-time notifications (offers, events, empty courts, birthdays)
  • Enable QR-based instant sign-up
  • Improve booking conversion and club engagement
  • Provide analytics to clubs (e.g., repeat bookings, engagement rates)
  • We do not sell personal data.

4. Legal Basis (GDPR)

We process personal data based on:

  • Consent (notifications, marketing messages)
  • Contract (providing the PadelPass service)
  • Legitimate interest (analytics, service improvement)

5. Data Sharing

We may share data with:

  • Hosting providers and cloud infrastructure services
  • Notification providers (e.g., SMS, email, push services)
  • Apple Wallet / Google Wallet APIs (for pass functionality)
  • We do not share data with third-party advertisers.

6. Data Retention

We keep personal data only as long as necessary to:

  • Provide the service
  • Maintain loyalty records
  • Comply with legal obligations
  • Clubs may request deletion of player data at any time.

7. Data Security

We use industry-standard security measures to protect data, including encryption, secure APIs, and access controls.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct your data
  • Delete your data
  • Withdraw consent for notifications
  • Requests can be made through the club or directly to PadelPass.

9. Third-Party Services

PadelPass integrates with:

  • Apple Wallet
  • Google Wallet
  • Notification and messaging providers
  • Each may have its own privacy policies.

10. Changes

We may update this Privacy Policy. Clubs and users will be notified of significant changes.